Smoke Maxi

Shipping & Delivery Policy

Thank you for shopping at Kalhoro.com. We aim to provide a smooth and timely delivery experience for all our customers.

1. Order Processing

All orders are processed within 2 to 4 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

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  Within Pakistan: Orders are usually delivered within 3 to 7 business days after dispatch.
  
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  Delivery times may vary depending on your city or courier service availability.
  
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  During sales or seasonal rush, deliveries may take slightly longer than usual.
  

3. Shipping Charges

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  Standard shipping charges apply as mentioned at checkout.
  
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  Free shipping may be offered on promotional campaigns or minimum order amounts.
  

4. Order Tracking

Once your order is shipped, a tracking number will be shared via SMS or email.
You can use this tracking number to monitor your parcel’s delivery status.

5. Delays & Responsibility

Kalhoro.com is not responsible for delays caused by courier companies, weather conditions, or unforeseen events beyond our control.
We’ll do our best to help you track your order and ensure timely delivery.

6. Incorrect Address

Please double-check your shipping details before confirming your order.
Kalhoro.com will not be responsible for deliveries made to incorrect or incomplete addresses provided by the customer.

7. International Shipping

Currently, we only deliver within Pakistan. International shipping will be announced soon.

8. Contact Us

For any shipping or delivery-related inquiries, please contact us at:
📩 support@kalhoro.com

Return & Exchange Policy

At Kalhoro.com, we care about your satisfaction. Our team ensures every product is carefully checked before shipping, but if you receive a wrong or defective item, we’re here to help.

1. Eligibility for Return or Exchange

You can request a return or exchange if:

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  You received a damaged or defective item.
  
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  You received the wrong product or size.
  

Please note:

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  Returns and exchanges must be requested within 3 days of delivery.
  
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  Items must be unused, unwashed, and in original packaging with all tags attached.
  
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  Sale, discounted, or clearance items cannot be returned or exchanged.
  

2. How to Request a Return or Exchange

To initiate a return or exchange:

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  Contact our support team at 📩 support@kalhoro.com within 3 days of receiving your order.
  
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  Mention your order number, reason, and attach a clear photo of the product (if damaged or incorrect).
  

Our team will review your request and guide you through the process.

3. Shipping Costs

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  If the error is on our side (wrong or damaged item), we’ll cover the return shipping cost.
  
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  If the return is due to personal preference (size, color, change of mind), the customer will bear the return shipping cost.
  

4. Refunds

Refunds are only applicable if the item is not available for replacement.
Approved refunds will be processed within 7–10 business days after inspection.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

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  Items on sale or promotion
  
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  Accessories
  
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  Customized or altered products
  

6. Contact Us

For any questions or concerns, please reach out to us at:
📩 support@kalhoro.com