Frequently Asked Questions (FAQ)
1. How can I place an order on Kalhoro.com?
Simply browse our collection, select your favorite outfit, choose the size, and click Add to Cart.
Proceed to checkout, fill in your delivery details, and confirm your payment.
2. What payment methods do you accept?
We currently accept Cash on Delivery (COD) and Online Bank Transfers.
All payments are processed securely for your convenience.
3. How long will it take to receive my order?
Orders are usually delivered within 3 to 7 business days after dispatch.
Delivery times may vary depending on your location and courier service.
4. Can I track my order?
Yes. Once your order is shipped, a tracking number will be sent to you via SMS or email.
You can use it to check the delivery status of your parcel.
5. Do you offer international shipping?
Currently, we only deliver within Pakistan.
International delivery options will be introduced soon.
6. What is your return and exchange policy?
You can request a return or exchange within 3 days of delivery if you receive a wrong or defective item.
The product must be unused, unwashed, and in its original packaging.
(Read full details on our Return & Exchange Policy page.)
7. What should I do if I receive a damaged or wrong item?
If this happens, please contact us immediately at 📩 support@kalhoro.com with your order number and a photo of the item.
We’ll review your request and arrange a replacement or refund.
8. Do you restock sold-out items?
Yes, some of our popular designs are restocked.
You can follow our Instagram or Facebook page for updates on restocks and new arrivals.
9. How can I contact customer support?
You can reach our support team anytime at 📩 support@kalhoro.com or through our Contact Us page.
We usually respond within 24 hours.