Frequently Asked Questions (FAQs)

We’ve answered the most common questions below to make your shopping experience simple and stress-free.
If you don’t find what you’re looking for, you can always reach us on WhatsApp or through our Contact Us page.

Available Payments

  • Cash on Delivery (COD) – Pay when you receive your order.
  • JazzCash / EasyPaisa – Quick and easy mobile wallet transfers.
  • Bank Transfer – Direct payment to our bank account.
  • Debit / Credit Card – Secure online payment via Visa & Mastercard.

Shop with peace of mind knowing your payments are always safe.

Order History & Disputes

Order History

Log in to your account to view all past and current orders, including items purchased, payment method, and delivery status.

Disputes

If there’s an issue with your order (wrong item, size issue, or damage), you can raise a dispute within 7 days of receiving it.
We’ll resolve it quickly through replacement, exchange, or refund (as per our return policy).

📱 WhatsApp: +92 371 1035935
📧 Email: info@kalhoro.com

Shipping & Handling

📦 Processing Time: Orders are processed within 1–2 working days (excluding weekends and public holidays).

🚚 Delivery Time:

  • Karachi: 2–3 working days
  • Other cities: 4–7 working days

💰 Shipping Charges: Standard charges apply depending on location and order size.
Free shipping may be offered during promotions or on orders above a certain amount (details on website).

⚠️ Handling & Delays: We partner with reliable couriers, but delays may occur due to weather, strikes, or holidays.
You’ll receive a tracking number once your order is shipped.

Gift Cards 🎁

Give the gift of choice with Kalhoro Gift Cards:

  • Select your preferred amount.
  • Gift card is instantly delivered via email with a unique code.
  • The recipient can redeem it at checkout.

Benefits:

  • No expiry date (valid until full balance is used)
  • Can be applied to any product
  • Simple, safe, and hassle-free gifting

Returns & Exchanges

We want you to love your purchase. If not, our return and exchange process is quick and easy.

🔄 Policy:

  • Request a return/exchange within 7 days of receiving your order.
  • Items must be unused, unworn, and in original condition with tags.
  • Sale or discounted items may not be eligible (unless faulty).

💳 Refunds:

  • Issued once the returned item is received and inspected.
  • Processed via your original payment method or as store credit.

🚚 How to Request:
Contact us with your order number and reason for return:
📱 WhatsApp: +92 371 1035935
📧 Email: info@kalhoro.com